Licensed and regulated in Ontario

How can we help?

What is Bingo?

In short, Bingo is a game of chance, in which players need to match numbers listed on their tickets with the numbers randomly drawn by a caller, covering a specific shape on their ticket, known as a pattern. The first player(s) who match(es) the number pattern on their ticket(s) with the called numbers from the caller, win’s the game. (BINGO!)

Why am I unable to access the Rookie Room?

The Rookie Room is designed for newcomers and is only accessible for your first week after your initial wager.

How do I look up my Bingo transaction history?

- Log in to your Casino Time account. - Click on the Bingo tab located below the menu on the left side. - Click on 3 bars beside the Casino Time logo - Look for Game History 5.Once on Game history, you can filter by date and time. 6. This will present all the games played on the specific day/time (EDT). Players can also search using Game type, Room name or game ID (If available).

Bingo! A game of chance

When you play bingo, you may have wondered “why wasn’t my number called?” or “why haven’t I won lately?.” The truth is that your chances of winning are random as all our games are run using a Random Number Generator. This system ensures fair play and equal opportunities for all participants. There is no benefit to us in favoring one player over another. While we acknowledge that purchasing more tickets could increase a player’s chances of winning, we cannot guarantee this as we have no control o...

Where can I find the game rules for Bingo?

You can locate the rules for specific bingo games from within the 'Bingo Lobby (http://casinotime.ca/bingo-lobby)'. Next, click the drop-down menu located on the top left-hand side of the lobby screen and select 'Bingo Rules' to view.

I won in a Bingo game, and my winnings were not credited to my account

If you won at bingo and your winnings did not appear in your account, please contact Customer Support with the following information including screen captures from your game history to support your inquiry: - Date - Time: AM/PM - Room Name - Game ID - Game Pattern - Amount won This information can be found under Bingo History 1. Log in to the Casino Time account. 2. Click on Bingo 3. Click on 3 bars beside the Casino Time logo. 4. Look for Game History 5. Once on Game history, ...