If your bonus is no longer showing in your account, you may have forfeited your bonus. Once a bonus has been forfeited, this action cannot be undone.

Casino Time uses a programmatic approach to promotions, bonuses, loyalty rewards, and other costumer service perks. The customer support desk is not a part of this program and is really focused on technical issues, player account issues and responsible gaming issues. Casino Time players must be opted into email marketing and have completed a previous deposit in order to be rewarded with bonuses and other platform perks. If you have already completed the eligibility requirements then you will a...

The Birthday Bonus is awarded in an automatic way on platform and cannot be manually triggered by customer support. Players must be opted in to email marketing and have made a previous deposit prior to their birthdate to receive this bonus

To determine if a bonus is still active: - Login to your account - Click on the Menu - Go to “History” - Choose the Bonus tab - The issue date and expiry dates will be shown

The percentage of your wager that counts toward your wagering requirement varies based on the game you are playing 100% contribution: Classic Slots, 3D Slots, Jackpot Slots, Video Slots, Scratch Cards, Mini Games, Virtual Games, Bingo, Instant Win. Example: Wager $100 on Slots counts as $100 towards bonus wagering requirements. 20% Contribution Live Casino (all games), Table Games, Video Poker, Keno, Live Poker, Live Blackjack, Live Game Shows. Example: Wager $100 on Table Games counts as ...

You can withdraw and deposit as you please, whilst you have an active bonus offer without forfeiting it. To view the expiration date of your bonus offer, simply refer to the information provided through the corresponding 'My Bonus' section. [...]