If you are receiving a restricted account error message, please contact Customer Support for assistance via [live chat](https://www.casinotime.ca/live-chat) or email us at customersupport@casinotime.ca

If you are unable to login and have received a message that the account is restricted, it is the result of having used incorrect email addresses or passwords multiple times and the account has been locked for privacy and security reasons. To access your account, please contact Customer Support via [live chat](https://www.casinotime.ca/live-chat) or email us at customersupport@casinotime.ca for assistance in unlocking the account and/or help in resetting your password if required.

Weak passwords are easy to guess. We strongly recommend creating a strong, unique password for your account using these simple guidelines. [...]

If you receive an email or SMS that seems suspicious and claims to be from Casino Time, particularly if it requests your player account information, consider it a scam. Casino Time will never ask for your login information or any other personal/account-related details unless it's for identity verification in response to your contact with us. [...]

If you've mistakenly entered your Casino Time player account credentials on a fraudulent or phishing site, take the following steps promptly. [...]

At Casino Time, we prioritize the security and privacy of our platform and user data. While we have stringent security measures in place, we acknowledge that there may be potential vulnerabilities. If you discover a security flaw, we appreciate your cooperation in helping us address it promptly. [...]