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Home > Account & Verification > Account Verification

How do I verify my identity?

Players must verify their identity by uploading proof of ID, proof of address and other requested documents.

How do I verify my account by email? What if the email link does not work?

During the onboarding experience, after you have submitted your personal information, you will have to verify your email address by clicking on an email link. Please check your email for a verification link and click on the link.

I have not received my one time password to verify my account.

Please contact Customer Support for assistance with Multi-Factor Authentication via [live chat](https://www.casinotime.ca/live-chat) or email us at customersupport@casinotime.ca

Why have my documents not been approved?

To verify documents correctly, we require specific information to be clearly visible on the document. If the necessary information is not visible, we may need to request the document again.

As part of my Casino Time - KYC process (Know Your Customer) I was asked to upload a utility bill in my name.

If you are unable to produce a utility bill in your name as proof of address, you may upload ONE of the following as proof of address:

How do I know if my documents have been verified?

As soon as your documents have been verified you will receive a confirmation message to your registered email address from Casino Time. If any of the documents you have sent us do not meet our requirements, we will let you know via email as soon as possible and provide next steps.

When should I send in my documents for verification?

Keep an eye on the on-site notifications that prompt you to complete verification through the "My Account" section when you log in. While email notifications may not always be sent, these prompts ensure a straightforward process for verifying your account details.