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Adding Casino Time as a Shortcut and Enabling Face ID

For quicker and easier access to Casino Time without the need for typing in a website address or entering an email and password, players can add a shortcut to their home screen as well as enable Face ID.

How can I reset my password?

Forgot your password and can’t log in? It happens to all of us! Not to worry, simply follow these easy steps. [...]

I am getting an error message saying I am not in Ontario even though I am in Ontario. What should I do?

In order to use Casino Time, we are required to verify your physical location during use. On desktop, this means providing us with location services, through our third-party location service. [...]

I requested a withdrawal. When will I receive it?

From the time when your withdrawal has been sent, depending on the payment method requested, it can sometimes take up to 5 business days until the funds are deposited. [...]

When do I send my documents in for account verification?

Keep an eye on the on-site notifications that prompt you to complete verification through the "My Account" section when you log in. While email notifications may not always be sent, these prompts ensure a straightforward process for verifying your account details.

How do I close my Casino Time account?

To close your account, simply follow these steps:

I think I may have a gambling addiction. What should I do ?

Casino Time offers several self-service tools to help you take control of your gaming. These options are as follows: Set a limit, Time-out, or Self-Exclude.

What payment methods does Casino Time accept?

At the moment, Casino Time exclusively accepts Interac as the preferred payment method.

How do I receive bonus offers?

To ensure you receive our bonus offers, regularly check Promotions page, Rewards page and marketing preferences for updates. [...]

Can I get a Birthday Bonus?

The Birthday Bonus is awarded in an automatic way on platform and cannot be manually triggered by customer support. Players must be opted in to email marketing and have made a previous deposit prior to their birthdate to receive this bonus Please note: All bonuses are subject to specific terms and conditions. Please read the specific T&C's to fully understand each bonus offer or promotion. Please click here to opt in to [Marketing preferences](https://www.casinotime.ca/account/marketing-prefere...

How can I find out if Casino Time is available in my province?

As of now, Casino Time is live for wagering exclusively in Ontario. Stay tuned and be the first to know when Casino Time expands to your province by following our official social media accounts.