If you are experiencing technical difficulties or receive an error message while playing a game, please try the following fixes prior to contacting customer support: Close the game and Clear cache and cookies in your browser (this is crucial!), close the browser and try the game again To clear the cache and cookies, follow these steps for your browser: Safari (iPhone) 1. Open the Settings app on your I phone. 2. Scroll down and select Safari. 3. Tap Clear History and Website Data. 4. Conf...

If a game won’t load or is stuck, please try to clear cache and cookies in your browser then restart your device afterwards and try to load the game again. [...]

Unfortunately sometimes, due to technical difficulties, a game round gets stuck and a win is not added immediately to your account. In this case please try to clear cache and cookies in your browser and restart your device first, as this may solve the issue straight away. [...]