Licensed and regulated in Ontario

How can we help?

Can I use someone else's card to make a deposit?

Casino Time has strict policies against this to prevent fraud and ensure compliance with financial regulations. It's best to use a card that is in your name to avoid any issues. If you have any specific concerns or need further assistance, the Casino Time customer service team can provide more detailed guidance via [live chat](https://www.casinotime.ca/live-chat) or email us at customersupport@casinotime.ca

My Payment was declined during transaction. What can I do?

If your payment was declined during a transaction, please ensure that all entered information is correct and try using a different payment method.

Why is my deposit pending?

As a player, you can access your transactions directly on Paybilt’s website (app.paybilt.com). Once there, you will be prompted for your email and will have a Multi-Factor Authentication code texted to your registered phone number.

How can I change my payment method on my Casino Time account?

To enter the payment method, 1. Login to your account. 2. Click on Menu 3. Go to "My Account" 4. Go to deposit 5. Select deposit method: E-transfer, Master card or Visa 6. Choose to opt in to bonus (first deposit) 7. Enter the amount (min $10) - For Mastercard and Visa options, please enter your card information and click “Deposit Now.” You can update the information anytime by clicking the edit icon. 9. For E-transfer, click “Continue,” select your bank, log in, and accept the deposit....

What payment methods does Casino Time accept?

At the moment, Casino Time exclusively accepts Interac as the preferred payment method.

Where can I upload my banking documents?

If we request any banking documents from you, we will provide detailed instructions either via email or through internal messages on the platform.