Unfortunately sometimes, due to technical difficulties, a game round gets stuck and a win is not added immediately to your account. In this case please try to clear cache and cookies in your browser and restart your device first, as this may solve the issue straight away.
In some cases, there is only a simple delay in the win being active and credited to your account, but if this is not the case, don't panic! The game rounds are saved in the system and we are able to check this with our customer support team to locate your winnings! Please provide customer support with the time and date of the round, and the name of the game where you experienced the issue.
You can reach our customer support team via customersupport@casinotime.ca or live-chat.