When you play Live Dealer Games, the truth is that your chances of winning are mainly random even if certain games have elements of skill inherent to them. These games also layer in an element of human interaction by virtue of the live dealer which introduces the chance of human errors occurring occasionally. This requires a more complex compliance system to ensure fair play and equal opportunities for all participants. There is no benefit to us in favoring one player over another.
Casino Time is a regulated Ontario iGaming operator under contract with Internet Gaming Ontario (iGo) which must follow several regulatory best practices including:
Control Activity Matrix (CAM)
Standard Operating Procedures (SOP’s)
Reviews by leading Auditor Company’s
AGCO’s Registrar’s Standards for Internet Gaming
Casino Time is also registered with the Alcohol & Gaming Commission of Ontario (AGCO) as an iGaming Operator which requires operators to follow their regulations as they operate their business. This includes product testing by an international gaming laboratory such as GLI or similar, in a number of areas including:
Website testing
Penetration testing
Security and vulnerability testing
Our Live Dealer games suppliers are industry leading and award-winning suppliers with a worldwide scope of operations including:
o Evolution
o Pragmatic Play
All suppliers to the Ontario market must also be registered with the Alcohol & Gaming Commission of Ontario (AGCO) as an iGaming Supplier which requires suppliers to follow their regulations as they operate their business. This includes product testing by an international gaming laboratory such as GLI or similar, in a number of areas including:
Testing its random number generator for randomness
Testing certificates for each game
Live Dealer games are also subject to additional standards because the element of human interaction introduces the chance of human errors occurring during the game. These additional standards include:
24/7 CCTV surveillance monitoring of gaming spaces and game operations
Employee training and assessments
Supervisory oversight and inspections of live dealers and hosts
Oversight by gaming integrity and risk teams for real time suspicious activity monitoring.
Audit review process for internal and external game integrity inquiries
The point is not to eliminate human errors which will inevitably happen but to have a system to monitor, review, document and correct human errors when they happen.
We appreciate your interest in the rules and regulations surrounding online Live Dealer games and hope this article helps to advance your understanding of the principles of fair play and integrity to which Casino Time holds itself and its suppliers accountable.