If you won at bingo and your winnings did not appear in your account, please contact Customer Support with the following information including screen captures from your game history to support your inquiry:
Date
Time: AM/PM
Room Name
Game ID
Game Pattern
Amount won
This information can be found under Bingo History
1. Log in to the Casino Time account.
2. Click on Bingo
3. Click on 3 bars beside the Casino Time logo.
4. Look for Game History
5. Once on Game history, the player can filter: Date and Time.
This will present all the games played on the specific day/time (EDT). Players can also search using Game type, Room name or game ID (If available)
Disclaimer: Customer Support is not able to research claims regarding uncredited bingo winnings without the six key data points being provided by the player.