Licensed and regulated in Ontario

How can we help?

What is the status of my withdrawal request?

You can check if your withdrawal process is complete in the 'Wallet' tab.

Step 1: Click on the '+' icon located beside your account balance. A pop-up menu will appear.

Step 2: Select 'History' and then 'Payment Transactions' from the drop-down which will display your payment transactions.

Step 3: Locate your withdrawal request via the credit card icon displaying a '-' (subtract symbol) for any withdrawals. You should then be able to view the current status, date and time requested, along with the chosen withdrawal amount and provider.