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I am getting an error message saying I am not in Alberta even though I am in Alberta. What should I do?

Step 1: Enable Wi-Fi and Bluetooth Wi‑Fi Windows 11 / Windows 10 - Click the Network icon in the taskbar. - Locate the Wi‑Fi tile. - If Wi‑Fi is off, click it to turn it On. - Confirm the Wi‑Fi tile is highlighted or shows as enabled. MacOS - Click the Wi‑Fi icon in the menu bar. - If Wi‑Fi is off, select Turn Wi‑Fi On. iPhone (iOS) - Open Settings. - Tap Wi‑Fi. - Turn Wi‑Fi On. Android - Open Settings. - Tap Network & Internet or Connections. - Tap Wi‑Fi. - Turn Wi‑Fi On. Blu...

Do I need to be located within Alberta to register and create a player account?

The platform performs geolocation checks upon login, and if you are not in Alberta, you will not be able to proceed with: account registration, accessing your account, depositing, or withdrawing funds. Playing real money games is restricted to within the province of Alberta.

Can I play if I’m not a permanent resident of Alberta?

Players who are not permanent residents of Alberta may play in Alberta, but only while physically located in Alberta, once you leave the provincial borders, you will be unable to play real money games.

Can I access my player account outside of permitted jurisdiction borders?

You cannot access your player account from outside of Alberta. The platform restricts access to player accounts when they are outside the permitted jurisdiction borders. Playing real money games is only allowed when players are physically located within the provincial borders of Alberta.

What if I’m located in Alberta but close to an exclusion zone?

In order to geo-locate properly, we recommend making sure there are multiple Wi-Fi access points around you. Also try moving away from the prohibited area or try geo-locating using a mobile device with location services enabled. In case you are more than 60m away from the border, try geo-locating using GPS, or any mobile Android or IOS device since it’s easier to catch an accurate GPS signal.

If I have remote desktop software, such as Zoom, WebEx, Chrome Remote Desktop or LogMeIn etc., actively running on my device, can I still be accurately located?

If you have remote desktop software running on your device, accessing real money gaming on Casino Time won't be possible. To use the platform, ensure you quit these programs and confirm they are no longer running on your device.

If I’m located within Alberta but near the provincial border, will I be accurately located?

In most cases, yes; however, if you are located less than a kilometre from the border, you may be blocked from play and will need to move further away from the border and try again. Your IP address may also be incorrectly placing you in a neighbouring country, which is restricted from platform. To be able to play close to the border, please follow the recommendations below: For IOS: Make sure that Wi-Fi and Bluetooth are enabled (connection to Wi-Fi network is not required). To enable location...