If you are experiencing technical difficulties or receive an error message while playing a game, please try the following fixes prior to contacting customer support: Close the game and Clear cache and cookies in your browser (this is crucial!), close the browser and try the game again To clear the cache and cookies, follow these steps for your browser: Safari (iPhone) 1. Open the Settings app on your I phone. 2. Scroll down and select Safari. 3. Tap Clear History and Website Data. 4. Conf...

Unfortunately sometimes, due to technical difficulties, a game round gets stuck and a win is not added immediately to your account. In this case please try to clear cache and cookies in your browser and restart your device first, as this may solve the issue straight away. In some cases, there is only a simple delay in the win being active and credited to your account, but if this is not the case, don't panic! The game rounds are saved in the system and we are able to check this with our custome...

We are sorry to hear that you are having issues with one of our games! If a game won’t load or is stuck, please try to clear cache and cookies in your browser then restart your device afterwards and try to load the game again. You can also try to use a different browser or device to access the game. If this does not work, please get in touch with our customer support team. Let them know what the problem is and an agent will happily help so you can return to playing! We try to ensure all of our ...