As soon as your documents have been verified you will receive a confirmation message to your registered email address from Casino Time. If any of the documents you have sent us do not meet our requirements, we will let you know via email as soon as possible and provide next steps. This process could take a bit of time, therefore, if you need any further assistance regarding this matter, please contact us via customersupport@casinotime.ca or live-chat and we’ll be happy to help.

During the onboarding experience, after you have submitted your personal information, you will have to verify your email address by clicking on an email link. Please check your email for a verification link and click on the link. If you did not receive an email link, check your spam/junk mail folder first and if there is no email with the link, contact Customer Support for assistance via [live chat](https://www.casinotime.ca/live-chat) or email us at customersupport@casinotime.ca

To verify documents correctly, we require specific information to be clearly visible on the document. If the necessary information is not visible, we may need to request the document again. To expedite the verification process, please ensure you check the required information on the document before submitting it to us. This helps avoid potential denials and speeds up the overall verification process.

Please contact Customer Support for assistance with Multi-Factor Authentication via [live chat](https://www.casinotime.ca/live-chat) or email us at customersupport@casinotime.ca

Keep an eye on the on-site notifications that prompt you to complete verification through the "My Account" section when you log in. While email notifications may not always be sent, these prompts ensure a straightforward process for verifying your account details. Please contact Customer Support for assistance via [live chat](https://www.casinotime.ca/live-chat) or email us at customersupport@casinotime.ca