Registered and regulated in Alberta

How can we help?

How can I change my payment method on my Casino Time account?

To enter the payment method, 1. Login to your account. 2. Click on Menu 3. Go to "My Account" 4. Go to deposit 5. Select deposit method: E-transfer, Master card or Visa 6. Choose to opt in to bonus (first deposit) 7. Enter the amount (min $10) - For Mastercard and Visa options, please enter your card information and click “Deposit Now.” You can update the information anytime by clicking the edit icon. 9. For E-transfer, click “Continue,” select your bank, log in, and accept the deposit....

My Payment was declined during transaction. What can I do?

If your payment was declined during a transaction, please ensure that all entered information is correct and try using a different payment method. If the problem continues, reach out to customer support for assistance via [live chat](https://alberta.casinotime.ca/live-chat) or email us at [customersupport@casinotime.ca](https://help.casinotime.ca/customersupport@casinotime.ca)

Can I use someone else's card to make a deposit?

Casino Time has strict policies against this to prevent fraud and ensure compliance with financial regulations. It's best to use a card that is in your name to avoid any issues. If you have any specific concerns or need further assistance, the Casino Time customer service team can provide more detailed guidance via [live chat](https://alberta.casinotime.ca/live-chat) or email us at customersupport@casinotime.ca

What payment methods does Casino Time accept?

Casino Time exclusively accept Interac E-transfers, Visa (Debit/Credit), and MasterCard (Debit/Credit) as our preferred payment methods.

Where can I upload my banking documents?

If we request any banking documents to be uploaded, we will provide detailed instructions either via email or through internal messages and pop-ups on the platform.