Registered and regulated in Alberta

How can we help?

How can I reset my password?

Forgot your password and can’t log in? It happens to all of us! Not to worry, simply follow these steps: - Click on "Login" button, located on the left menu. - Click "Forgot Password?" link and enter the email address that you have registered with Casino Time. - Click on "Send". - Follow the instructions in the email received. Keep in mind that your account will get a security lock if you enter the wrong password more than 5 times- if this happens please contact our customer support team who w...

I requested a withdrawal. When will I receive it?

Interac e-Transfer: In most cases, withdrawals done by Interac e-Transfer take less than 30 seconds from the time you request the payout to the money being deposited into your bank account. (Our personal best is 21 seconds!) Visa Direct / Mastercard Send: In most cases, withdrawals to credit cards are processed within 30 seconds from the time you request the payout to the time the funds appear as a pending transaction on your card. We’ve found that some banks may take longer to post payouts a...

Can I get a Birthday Bonus?

The Birthday Bonus is awarded in an automatic way on platform and cannot be manually triggered by customer support. Players must be opted in to email marketing and have made a previous deposit prior to their birthdate to receive this bonus Please note: All bonuses are subject to specific terms and conditions. Please read the specific T&C's to fully understand each bonus offer or promotion. Please click here to opt in to Marketing preferences. If you still have questions about the birthday bonu...

How can I find out if Casino Time is available in my province?

As of now, Casino Time is live for wagering exclusively in Ontario and Alberta. Stay tuned and be the first to know when Casino Time expands to your province by following our official social media accounts.

I am getting an error message saying I am not in Alberta even though I am in Alberta. What should I do?

Step 1: Enable Wi-Fi and Bluetooth Wi‑Fi Windows 11 / Windows 10 - Click the Network icon in the taskbar. - Locate the Wi‑Fi tile. - If Wi‑Fi is off, click it to turn it On. - Confirm the Wi‑Fi tile is highlighted or shows as enabled. MacOS - Click the Wi‑Fi icon in the menu bar. - If Wi‑Fi is off, select Turn Wi‑Fi On. iPhone (iOS) - Open Settings. - Tap Wi‑Fi. - Turn Wi‑Fi On. Android - Open Settings. - Tap Network & Internet or Connections. - Tap Wi‑Fi. - Turn Wi‑Fi On. Blu...

How do I receive bonus offers?-Pending

As of now, Casino Time is live for wagering exclusively in Ontario and Alberta. Stay tuned and be the first to know when Casino Time expands to your province by following our official social media accounts.

What payment methods does Casino Time accept?

Casino Time exclusively accept Interac E-transfers, Visa (debit/credit), and MasterCard (debit/credit) as our preferred payment methods.

When do I send my documents in for account verification?

Keep an eye on the on-site notifications that prompt you to complete verification through the "My Account" section when you log in. While email notifications may not always be sent, these prompts ensure a straightforward process for verifying your account details.

How do I close my Casino Time account?

To close your account, simply follow these steps: 1. Login to your account. 2. Click on Menu 3. Go to "My Account" 4. Select "Account Closure" 5. Click "Close Account" Button. 6. Enter the date of Birth and choose to close the account Please note, Casino Time player accounts need to have a zero balance ($0 ) in order to be able to close a player account. Once account is closed, it cannot be reopened for 30 days. If a player is wanting to place a limit on their account because of a respon...

I think I may have a gambling addiction. What should I do ?

Casino Time offers several self-service tools to help you take control of your gaming. [SELF SERVICE TOOLS](https://alberta.casinotime.ca/responsible-gaming) If you are willing to proceed with one of the two options, please follow the steps below. Set a limit. To change your limits, simply follow these steps: 1. Login to your account. 2. Click on Menu 3. Go to "My Account" 4. Select Responsible Gaming. 5. Click Set a limit. You will be able to see your set limit here and you can click ...