If your bonus is no longer showing in your account, you may have forfeited your bonus. Once a bonus has been forfeited, this action cannot be undone. To check the status of your bonus follow these steps: 1. Log into your account 2. Click on Menu 3. Go to “History” 4. Select the Bonus tab 5. This will show the status of your bonus.

Casino Time uses a programmatic approach to promotions, bonuses, loyalty rewards, and other costumer service perks. The customer support desk is not a part of this program and is really focused on technical issues, player account issues and responsible gaming issues. Casino Time players must have completed a previous deposit in order to be rewarded with bonuses and other platform perks. If you have already completed the eligibility requirements then you will automatically be rewarded as part o...

The [Birthday Bonus](https://alberta.casinotime.ca/promotions/10-bonus-spins-for-birthday-on-big-bass-day-at-the-races) is awarded in an automatic way on platform and cannot be manually triggered by customer support. Players must have made a previous deposit prior to their birthdate to receive this bonus Please note: All bonuses are subject to specific terms and conditions. Please read the specific T&C's to fully understand each bonus offer or promotion. If you still have questions about the b...

To determine if a bonus is still active: - Login to your account - Click on the Menu - Go to “History” - Choose the Bonus tab - The issue date and expiry dates will be shown

The percentage of your wager that counts toward your wagering requirement varies based on the game you are playing