When you play Live Dealer Games, the truth is that your chances of winning are mainly random even if certain games have elements of skill inherent to them. These games also layer in an element of human interaction by virtue of the live dealer which introduces the chance of human errors occurring occasionally. This requires a more complex compliance system to ensure fair play and equal opportunities for all participants. There is no benefit to us in favouring one player over another.
Casino Time is a regulated iGaming operator under contract with Alberta iGaming Corp. (AiGC) and regulated by Alberta Gaming, Liquor and Cannabis (AGLC) which must follow several regulatory best practices including:
- Control Activity Matrix (CAM)
- Standard Operating Procedures (SOP’s)
- Reviews by leading Auditor Company’s
- Standards for Internet Gaming
As a registered igaming operator in Alberta, Casino Time is required to follow established regulations set out by AGLC as to how they operate their business. This includes product testing by an international gaming laboratory such as GLI or similar, in several areas including:
- Website testing
- Penetration testing
- Security and vulnerability testing
Our Live Dealer games suppliers are industry leading and award-winning suppliers with a worldwide scope of operations including:
o Evolution
o Pragmatic Play
All suppliers to the Alberta market must also be registered with the AiGC as an iGaming Supplier which requires suppliers to follow Alberta regulations as they operate their business. This includes product testing by an international gaming laboratory such as GLI or similar, in a number of areas including:
- Testing its random number generator for randomness
- Testing certificates for each game
Live Dealer games are also subject to additional standards because the element of human interaction introduces the chance of human errors occurring during the game. These additional standards include:
- 24/7 CCTV surveillance monitoring of gaming spaces and game operations
- Employee training and assessments
- Supervisory oversight and inspections of live dealers and hosts
- Oversight by gaming integrity and risk teams for real time suspicious activity monitoring.
- Audit review process for internal and external game integrity inquiries
The point is not to eliminate human errors which will inevitably happen but to have a system to monitor, review, document and correct human errors when they happen.
We appreciate your interest in the rules and regulations surrounding online Live Dealer games and hope this article helps to advance your understanding of the principles of fair play and integrity to which Casino Time holds itself and its suppliers accountable.